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You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period will expire 30 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good.
To exercise the right of withdrawal, you must inform us:
Koloshop s.r.o.
Míru 577
417 31 Novosedlice
Czech Republic
Tel.: +43 144 20070
E-mail: info@koloshop24.com
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the model withdrawal form set out below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired.
You will bear the direct cost of returning the goods, including any shipping costs.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to contracts for:
All goods sold on www.koloshop24.com come with a minimum 24-month warranty for defects. Some components are subject to special warranty conditions, which are specified in the product description on our website. The length of the warranty period is also stated on the sales receipt.
During this two-year period, the buyer has the right to file a complaint about the product's defects.
All warranty and post-warranty service is provided either by our company or by the exclusive representative of the manufacturer in the Czech Republic.
We do everything we can to ensure your satisfaction. That’s why we resolve approximately 50% of complaints immediately or within 5 working days of receipt.
Please send returned or claimed goods to: Koloshop s.r.o., Míru 577, Teplice - Novosedlice 417 31, Czech Republic.
In case of withdrawal from the contract and a decrease in the value of the remaining goods below the free shipping limit, the selected shipping cost will be charged additionally.
If the order was paid using gift vouchers, the contract withdrawal will result in the vouchers being reissued.
Shipments delivered to locations other than our stores will not be processed and their transportation will be governed by the terms and conditions of the respective carrier.
If you are claiming a trainer, rollers, or riding component due to any unusual noise or mechanical malfunction, please record the issue in a short video and send it to us via email at info@koloshop24.com.
We will then request the item to be delivered.
If you are claiming shoes, please include an estimated mileage in your defect description.
All items must be sent to us dry and clean; otherwise, the claim will not be accepted.
More about Warranty Claim Procedure.
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