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Have a question? We're here for you.
The quickest way to reach us is via phone or email below.
+43 144 20070
Mon - Fri from 9:00 to 17:00
info@koloshop24.com
We will respond within 24 hours
You can use this contact for any inquiries - whether you need help with an order, are dealing with a complaint, bike or ski service, or looking for technical support.
Before you write to us or call us, take a look at the Frequently Asked Questions section.
You will often find the answer to your question there and save yourself time.
Mon - Fri: 9:00 to 5:30 PM
Sat: 9:00 to 12:00 PM
+43 144 20070
info@koloshop24.com
You can find out the status of your order simply by logging into your customer account in the "My purchases" section. If you are not a registered customer, you can find out the status of your order by entering your order number and your email address in the "Order Status" field.
No, you can place an order on our e-shop even if you are not registered. Our recommendation is to register. You can get benefits, such as discount on your first purchase. Please note that the availability of registration benefits (such as first‑purchase discounts) may vary depending on your country and current promotional campaigns.
The discount code/gift voucher can be used in the first step of the order. Click on the "I have a discount voucher" box to insert it.
Please send the goods to the following address: Koloshop s.r.o., Míru 577, Teplice - Novosedlice 417 31, Czech Republic.
Shipments delivered to locations other than our stores will not be processed and will be transported according to the terms and conditions of the respective carrier.
Return shipping costs are covered by the customer unless otherwise agreed.
Koloshop s.r.o.
Míru 577
Teplice - Novosedlice 417 31
Czech Republic
Company ID: 28715501
VAT ID: CZ28715501
Bank connection 233705474/0300 – ČSOB
IBAN: CZ3303000000000233705474
SWIFT: CEKOCZPP
Account name: Koloshop s.r.o.
Waldviertler Sparkasse Bank AG
IBAN: AT70 2027 2000 0114 4542
SWIFT/BIC: SPZWAT21XXX
Account name: Koloshop s.r.o.
Powszechna Kasa Oszczednosci Bank Polski
IBAN: PL90 1020 4027 0000 1202 2100 4062
SWIFT: BPKOPLPWXXX
Account name: Koloshop s.r.o.
Proven quality you can trust
Handpicked and quality-checked
Our team helps you find your perfect fit
Mon - Fr: 10 am to 3 pm
We will reply within 24 hours
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Why create an account?
We have sent a confirmation email to .
Open it, click on the confirmation link and you are ready to shop.
Write us with the specifications of the bike and add a photo.
![Netherlands [EUR]](/images/front/locales/NLD.svg)
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